18th February 2021
in Charity
Daisy’s Dream March Marathon
Team MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
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Author: MFG
12th February 2021
in Company News
Staff Awards 2020 Winners Announced!
As we say goodbye to a somewhat challenging 2020, we wanted to take a moment to reflect on our staff who went above and beyond over the last year, particularly in such unprecedented circumstances....
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4th February 2021
January 2021: Service Desk Update
We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
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1st February 2021
in Charity
Mark and Bryn’s Charity Head Shave
Mark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....
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21st January 2021
December 2020: Service Desk Update
Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
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4th December 2020
in Company News
ISO27001:2017 Surveillance Audit Passed!
MFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....
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4th December 2020
November 2020: An update from the Service Desk at MFG
Time for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
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27th November 2020
in Windows
Realise the full power of Microsoft Teams with its latest updates
Microsoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...
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6th November 2020
in Windows
Microsoft 365 and Home Working – The Perfect Pair
It’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....
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5th November 2020
October 2020: An update from the Service Desk at MFG
For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
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