We are delighted to see this at 100% for two months in a row. This is calculated from the feedback you leave on the survey at the end of a closed ticket, please be aware that currently, you may have to download the pictures to see the smiley faces....
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Microsoft recently announced an Exchange Server hack leaving hundreds of UK firms potentially compromised. Is now the time to switch to the cloud with Microsoft 365?...
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Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
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We are delighted to announce that this year we are sponsoring the Charity of the Year Award at the 2021 Thames Valley Business and Community Awards....
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Team MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
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As we say goodbye to a somewhat challenging 2020, we wanted to take a moment to reflect on our staff who went above and beyond over the last year, particularly in such unprecedented circumstances....
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We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
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Mark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....
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Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
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MFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....
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