Daisy’s Dream March Marathon
Team MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
Continue ReadingTeam MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
Continue ReadingAs we say goodbye to a somewhat challenging 2020, we wanted to take a moment to reflect on our staff who went above and beyond over the last year, particularly in such unprecedented circumstances....
Continue ReadingWe had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
Continue ReadingMark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....
Continue ReadingAnother strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
Continue ReadingMFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....
Continue ReadingTime for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
Continue ReadingMicrosoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...
Continue ReadingIt’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....
Continue ReadingFor the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
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