VoIP Solution for Recruitment Consultants in Reading

Ellis Knight –  Recruitment Consultancy in Reading

Ellis Knight is an independent recruitment consultancy based in Reading. What makes Ellis Knight different is their commitment and passion towards working with local businesses in Reading and the surrounding area to attract and retain local talent – pairing highly skilled professionals with reliable and respectable businesses.

The UK recruitment industry is thriving and growing on average by 27% each year since 2008. With any natural growth comes the need for upscaling to larger office space and updating future-proof technology to accomplish new business goals.

The Background and Situation

As modern-day recruitment consultants, Ellis Knight embrace technology to connect with people and clients, faster and more efficiently than before – utilising social media for example. However, Ellis Knight never forget that recruitment is a human activity based on close relationships. The more time a recruiter spends talking to people, the more each stakeholder will get out of the process – so being able to pick up the phone and speak to someone is business critical.

Having outgrown their previous Regis serviced office and acquired their own premises, Ellis Knight needed a reliable technology provider to power the core of their business.

The Consultation

MFG came highly recommended by another client and after the initial dialogue with Operations Manager, Emma Ruttle, it was clear that MFG and Ellis Knight were a good fit for each-other – not just in technology, but also in terms of values and approach.

Ellis Knight needed an internet line and a reliable VoIP system for approximately 20 users. Whilst uptime and call quality were at the top of the priority list, it was also essential that their telephony costs were manageable and predictable with a simple monthly fee.

The Solution and Outcome

By going ‘one step further’ to fully understand the scope of the project and learn more about the nature of the business and its users, MFG were able to redesign Ellis Knight’s telephony system which featured call routing, hunt groups, out of hours assistance as well as a well-planned IVR.

What resonated with the team at Ellis Knight was the ease of the project. From the initial conversation, to approving the quote, to getting the system in and working – key staff were kept informed every step of the way.

As part of the office move and system migration, Ellis Knight required a new geographic (local) telephone number (main office number) with a range of DDIs and extension numbers. MFG manage the inbound and outbound calls with a simple set easy to understand and transparent call rates.

Ellis Knight can add new users with ease and affordably without needing to worry about replicating defective hardware or managing an on-premise solution. They can even take their telephone number to the next location when they outgrow their current office.

From first contacting MFG to our VoIP system being installed, everything was dealt with smoothly and professionally. Since we have had the system, it has made our business run smarter and with the ability to transfer calls easily. It has meant our business has continued to run smoothly throughout the pandemic when our team has worked from home. Every contact with MFG is positive and we always recommend them to our contacts with communication needs!

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