VoIP Solutions

Custom communication solutions for businesses of all sizes. Proudly powered by Broadsoft.
Business Phone Systems from MFG

Hosted VoIP solutions from MFG offer great flexibility in a low cost package with simplified billing.

Whatever your telephony requirements, our phone systems are designed to provide unified communications and telecoms solutions that can easily scale as your business grows. On top of that, we offer professional project delivery and expert advice. We support businesses of all sizes throughout the UK and we can provide a cost effective solution to either fully outsource your telecoms needs or complement your existing internal resources.

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Key Benefits of switching to VoIP with MFG

Reduce Costs

The cost of a business VoIP telephony system is significantly cheaper than legacy on premise or PBX systems.

Expandable

VoIP phone systems have the flexibility to expand as your business grows. Simply add additional users and lines any time you need.

Call Recording

Record and securely store inbound or outbound calls for compliance, customer service or auditing purposes.

Custom Call Flows

We can design and implement custom call trees with menu options, hunt groups and more!

BT’s ISDN Switch-off in 2025

BT released a statement in 2015 that it would stop taking new ISDN orders in 2020 and will deactivate its ISDN network completely in 2025, meaning businesses will need to seek an alternative (VoIP) solution.

Switching from ISDN to a VoIP phone system isn’t complicated. VoIP — unlike ISDN — does not run over copper lines, making them and line rental redundant. The only thing you need is an active internet connection. Many businesses have already recognised the benefits of switching to a VoIP solution and you can too!

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VoIP Pricing

Hosted VoIP solutions from MFG offer great flexibility in a low cost package with simplified billing. Our packages are fully scalable giving you the opportunity to add more users as your business grows.

Pricing From...

£9.49*

* Per VoIP user per month.

Fixed monthly costs are priced per VoIP User. Excludes set-up costs.

What's included within the VoIP System Package?

One App Softphone Bundle

Anonymous Call Rejection

Call Forwarding Features

Call Waiting for up to 4 Calls

Call Waiting ID

Dialer for Chrome™

Office Anywhere

Personal Phone Directory

Remote Office

Shared Call Appearance

Simultaneous Ring

Speed Dial 100

Three-Way Calling

Unified Messaging

User Web Portal

Video (Point to Point)

Voice Mail

Dubber Call Recording Features & Pricing

Optional extra, built to scale to fit any size business

  • Dubber 'Call Dub'

  • £12.95 Per User/Month
  • Single user call recording powered by a dynamic range of features such as call tagging and searches

    • Unlimited call recording
    • Unlimited storage
    • Web app console & mobile app
    • Call tagging, filtering & searching

  • Dubber 'Dub AI'

  • £24.95 Per User/Month
  • Voice AI powered call recording enabling business-critical compliance, productivity and CX outcomes enriched by AI

    • Infinite recordings & storage
    • Web app console, Manager & team inboxes
    • Advanced AI-powered search in real-time
    • Beautiful AI-powered transcription & sentiment analysis

VoIP FAQs

How long does it take for you to set up VoIP for my business?

Following our guidance, this would take approximately 7-14 days.

Do I need a separate internet line for my VoIP system?

No, if you had a good internet line, we would advise on prioritising the VoIP calls via your router.

Can staff members have a physical phone?

Yes, most clients have just the softphones (computer application) but if you require a handset, this is included in the £12.49 price (see pricing).

What devices and operating systems does the softphone work with?

Microsoft Windows 10, Apple Mac, IOS Devices and Android

Can I keep my existing phone number?

Yes, these can be transferred across at a one-off cost.

Can I still use my computer when I am on my VoIP phone?

Yes, you can still use your computer as normal when using your softphone.

Can I use my existing handset?

Our engineers would need to check your current models to see if they are compatible. If you are moving across from a traditional phone system, then your handsets will need to be replaced.

Will there be any downtime when my number is transferred across?

The ported number will be booked in with our team and there will be a few minutes downtime while this is transferred.

How do I access my voicemails with VoIP?

These can be accessed via the persons softphone or they can be emailed to a user via a .wav file.

Can I record calls?

Yes, you can add on call recording as a bolt-on. See Pricing.

Can I customise my business greeting message?

Yes, our team can send you a guide and advice on how to personalise your phone system.

Here's what some of our VoIP customers say...

"Smooth, organised and without negative impact"

As ever the technical know-how and customer service from MFG have ensured Simple’s VOIP migration to a Soft Phone system was smooth, organised and without negative impact to the day to day operations. I am thankful for MFG’s recommendations and guidance on this matter.

Chris Saunders

Regional Manager, Simple Recruitment Services

"All credit to MFG and their team"

MFG are extremely knowledgeable, they gave us all the facts in a language we could understand with just enough technical information and advised us to go with a VOIP system. All credit to MFG and their team, they ensured we were up and running quickly, demonstrated the whole system and whenever we have any queries they respond quickly.

Iain Herron

Director, Omnia

"Incredibly responsive and helpful"

We utilise MFG for our VOIP system, they are incredibly responsive and helpful. Their VOIP system has been essential whilst we have all been WFH during lockdown.

Nicky Larkin

MD & Founder, Goringe Accountants

"Every contact with MFG is positive"

From first contacting MFG to our VoIP system being installed, everything was dealt with smoothly and professionally. Since we have had the system, it has made our business run smarter and with the ability to transfer calls easily. It has meant our business has continued to run smoothly throughout the pandemic when our team has worked from home. Every contact with MFG is positive and we always recommend them to our contacts with communication needs!

Emma Ruttle

Office Manager, Ellis Knight

Don’t just take our word for it…

Ellis Knight is an independent recruitment consultant in Reading.

The business required a reliable VoIP system for approximately 20 users. Whilst uptime and call quality were at the top of the priority list, it was also essential that their telephony costs were manageable and predictable with a simple monthly fee…

See Full Case Study

Why switch to Hosted Telecoms (VoIP)?

A fully functioning phone line is important to any business. As well as future-proofing your phone system and remaining unaffected by BT’s ISDN switch off, you can also enjoy:

Reduced business phone costs

Enhanced features such as call reporting and recording

A single and simple monthly bill

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Multiple Sites or Remote Workers?

MFG’s VoIP solution can be quickly implemented across multiple sites and is easily scalable. Do you have staff who work remotely or from home? No problem! As long as they have a good broadband connection, workers can plug their VoIP handset into their router/computer and make/receive calls as if they were in the office.

Modern Workplace Solutions

Efficient Call Handling

More efficient call handling means greater productivity and more continuity, no matter how big or small your organisation is. When customers are transferred to the correct user or department straight away, it instills confidence in your company and means the query is dealt with faster.

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Tell us more about your VoIP requirements

Ready to simplify the management and reduce the costs of your business phone system? With Hosted VoIP by MFG, there are no hidden charges.