Complement your Existing IT Department

Complement your existing in-house IT department with the Fundamentals Support Package

Fundamentals IT Support Package

Our Fundamentals IT Support Package provides in-house IT teams with all the right tools and resources to help them achieve their goals in the evolving and competitive modern business landscape.

Your IT team is one of your organisation’s most important assets… Back them up with expert support and industry leading resources.

As we have witnessed, many businesses have had to adapt to the new demands of the modern environment. As a forward-thinking IT Partner, our mission is to inspire your team to make the best use of technology by providing you with the right tools and resources – plus additional support when you need it most.

So, if you are looking for a wider team to complement your in-house IT team, then why not see if our Fundamentals Support Package is a good fit for your business?

Download our Fundamentals Support Guide

Simply input your email address to download our Fundamentals Guide, which details everything you need to know…

    Fundamentals Support Pricing

    If your business operates with team of anywhere between 10 and 199 users,
    this package provides the key components to a robust IT Strategy, all within an affordable fixed monthly cost.
    Please contact us for pricing for organisations above 199 users.  

    Ideal package for smaller IT Teams with big plans!
    • 10-49 Devices

    • £13.49 Per Managed Device Per Month
    • Pricing based on a (non-charity) 1 Year Term – Best pricing available on 3 Year Terms (most popular)

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    Ideal for larger IT Teams looking extra support
    • 50-99 Devices

    • £13.09 Per Managed Device Per Month
    • Pricing based on a (non-charity) 1 Year Term – Best pricing available on 3 Year Terms (most popular)

    • Enquire Now
    The Fundamentals Support 'Sweet Spot' - We have you covered!
    • 100-199 Devices

    • £12.82 Per Managed Device Per Month
    • Pricing based on a (non-charity) 1 Year Term – Best pricing available on 3 Year Terms (most popular)

    • Enquire Now

    Fixed monthly costs are priced per managed device.

    Fix in for longer and save! 5% discount over 2 years and 10% over 3 years!

    Block Hours Pricing

    Extra support for when a complex issue needs further investigation,
    or you simply need that extra resource.

    10-39 Hours

    £85.00

    40-79 Hours

    £80.75

    80-1 19 Hours

    £78.63

    Ad-hoc support (if pre-paid support is not purchased) is charged at £110 p/h.

    What's included in the cost of Fundamentals Support?

    Patch Management

    Asset Management

    Software Management

    Remote Agent for IT Team Remote Control

    Proactive Monitoring/Alerts

    Endpoint Security

    Web Filtering

    Annual Account Management Review

    Quarterly Account Reviews

    What to expect

    Our Fundamentals IT Support Package has been designed to enhance and support ambitious, existing in-house IT teams who are looking for expert tools and guidance. Fundamentals provides your team with access to an advanced suite of tools, as well as additional support, technical expertise and change consultancy whenever, however, and wherever you need it.

    Fundamentals incorporates the key components we know are critical to a modern-day IT strategy, including ‘active’ management and monitoring tools such as Patch Management, Asset Management, Software Management, Proactive Monitoring and Endpoint Security. MFG will provide training, documentation and support, giving your in-house team complete control via co-managed tools and programs.

    MFG’s Service Level Agreements

    At MFG, we understand our responsibility to provide high quality and timely IT support when you need it. Our SLAs detail our commitment to our clients and defines how we respond to IT Incidents and requests.

    We've got your IT Team covered...

    There could be a few other reasons why your IT Team may require additional support. Perhaps your team needs help escalating advanced issues, or a planned IT project such as an upgrade or migration. Our highly experienced IT Support and Project teams will be on hand when you need them.

    “What if my IT Manager goes off sick?” We have you covered; our team will step right in to ensure your wider teams can always perform at their best no matter what unexpected situation may arise. Flexibility is provided through pre-paid support hours for those who may need more frequent support and ad-hoc hours for those who may require our assistance ‘as and when’.

    With a wealth of experience, we’ll seamlessly integrate with your team and collaborate using a shared suite of co-managed tools, providing complete clarity. After all, Teamwork is one of our company values!

    Not only this, but we also regularly assess systems to identify new solutions that will help your business reach its goals.

    Meet The Team

    Fundamentals Support FAQs

    Will my business get a dedicated account manager?

    Yes, you will be allocated a dedicated account manager who will work closely with you to help roadmap, budget, and plan to enable your business to meet its goals.

    Do you provide 24/7 support?

    Our package includes 24/7 monitoring of your systems but doesn’t not include 24/7 Service Desk, however please contact a member of the team if you do require this level of service.

    What training do you provide for the tools included within the Fundamentals Support Package?

    Training video’s will be provided on how the products work, during your onboarding process you will also be subject to a cool down period which enables you to contact MFG for any support and queries on the new tools.

    We already have a tool for patch management can this be excluded from the package?

    This is included as part of the package, however we can disable this feature.

    Are the block hours included within the tiered pricing?

    No, block hours are an add-on but are available at a discounted rate depending on how many hours you pre-order.

    Are block hours carried over my 3 year contract?

    Yes, if you are in a live contract longer than 1 year your block hours will roll over into the next year until your contract is up for renewal.

    From when the contract is accepted how long will it take for my business to be onboarded?

    We work to a 30-day timeline, this will include all steps of onboarding you as a client.

    Do you have any exisiting clients who would be happy to provide a reference?

    Yes, of course we have many clients who would be happy to speak to you.

    Do you provide support for less than 10 devices?

    As a standard we charge for a minimum of 10 devices if the device count falls below this you will still be charged based on 10 as a minimum.

    What software can you manage?

    We currently support the below software but this list is frequently updated.
    Click here.

    Do you provide website activity reporting?

    We can provide an activity list for blocked websites only.

    'Make the Merge' with MFG

    Give your business and team a sense of security. With our Fundamentals Support Package, we are on hand whether an unexpected event occurs, or you need extra resources for a planned migration – all the while backed up with industry leading tools.

    Our simple onboarding process has been designed to help ensure a smooth migration for our new clients, leaving us with the project – allowing you to concentrate on your business.

    So, whether your IT team is looking for new MSP support, or you’re exploring the idea of complimentary IT support, then why not get in touch to see if MFG are a good fit for your business?

    Onboarding Process
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      Tried and Tested

      With years of experience spanning IT Support, Cyber Security and Technology Management, we have built a truly comprehensive IT Support Package that meets the demands of modern day working, all within a fixed, monthly affordable cost.

      Industry Leading Tools

      We only use the industry's best, tried and tested tools – from remote monitoring and access tools, to support tools, we’re continually reviewing them in order to allow us to provide the best level of service.

      5-Star Customer Support

      We are proud of their 5-star customer rating. Our goal is to ensure the success of our clients' businesses. We have a range of case studies, testimonials and references available.

      Accredited

      We have achieved our ISO 27001 accreditation and we are a Microsoft Silver Competency partner who have invested time in training our staff in these services and technologies.

      Here's what some of our customers say...

      "A great company with a positive attitude!"

      I have used MFG for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needing something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!

      Tim Terry

      Managing Director, Superstars

      "Always go above and beyond"

      I highly recommend MFG. They are professional, knowledgeable and always go above and beyond to help.

      Emma Ruttle

      Office Manager, Ellis Knight

      "You always get a friendly warm attitude"

      Been using MFG for over 10 years which is always a good sign, the team are responsive to your needs particularly the people on the support desk no matter how big or small the problem - you always get a friendly warm attitude.

      Jim Roberts

      Marketing Manager, Beaverswood

      "They go above & beyond"

      MFG are supportive and reliable; they go above & beyond to understand what we need and to find the best solution for our needs.

      Kate Firth

      Launchpad Reading

      "Forward-thinking"

      Jones Robinson have used MFG for many years and have developed a great relationship with them. They're very patient with our many requests, professional at all times and proactive. Forward-thinking and always looking to improve their processes - would highly recommend!

      Jo Woolley

      Operations & Marketing Manager, Jones Robinson

      Here's why you can trust MFG

      Our Awards and Accreditations

      View More
      Our Service Desk KPIs
      Here's how we performed in March 2021
      1110
      Number of Tickets Resolved
      99.8%
      SLAs Met
      93.8%
      Tickets Resolved in Under 1Hr
      100%
      Happiness Factor

      Make a Fundamentals Support Enquiry