Managed IT Support

Our team becomes your team. Fully outsource your IT with our Managed Support Package

Our Managed IT Support Package provides businesses with all the right tools and resources to help them achieve their goals in the evolving and competitive modern business landscape.

IT has become one of your most important assets… is your technology working for you?

Now, more than ever, businesses rely on an IT infrastructure and tools that enable them to operate effectively in their day-to-day role. Not only is it important to have a reliable IT system to suit the growing demands of your customers, but it is important that it also inspires your employees to work collaboratively, whilst keeping your data secure.

Fully Managed IT Support has been the core of our business since its inception. If you’re looking for a proactive partner to handle the day-to-day operation of your technology, provide on-going IT advice and maintenance, whilst you take care of the running of your business, then why not see if our Managed Support Package is a good fit for you?

Download our Managed Support Guide

Simply input your email address to download our Managed Support Guide, which details everything you need to know…

    Managed Support Pricing

    If your business operates with team of anywhere between 10 and 199 users,
    this package provides simplicity and reliability, all within an affordable fixed monthly cost.
    Please contact us for pricing for organisations above 199 users.  

    Ideal for ambitious start-ups and growing businesses
    • 10-49 Devices

    • £34.95 Per Managed Device Per Month
    • Pricing based on a (non-charity) 1 Year Term – Best pricing available on 3 Year Terms (most popular)

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    The Managed Support 'Sweet Spot' - we have you covered!
    • 50-99 Devices

    • £33.90 Per Managed Device Per Month
    • Pricing based on a (non-charity) 1 Year Term – Best pricing available on 3 Year Terms (most popular)

    • Enquire Now
    For established businesses without in-house IT Support
    • 100-199 Devices

    • £33.20 Per Managed Device Per Month
    • Pricing based on a (non-charity) 1 Year Term – Best pricing available on 3 Year Terms (most popular)

    • Enquire Now

    Fixed monthly costs are priced per managed device.

    Fix in for longer and save! 5% discount over 2 years and 10% over 3 years!

    What's included in the cost of Managed Support?

    Remote Support (8am-6pm, Mon-Fri)

    Unlimited Telephone & Remote Support

    Inclusive Onsite Support (after escalation process)

    Dedicated Account Manager

    Quarterly Account Reviews

    Quick Fix List (eg password reset)

    SLA Based on Priority Level

    3rd Party Application Support Referral

    Asset Life Cycle Management

    Asset Management

    Endpoint Protection (for all devices covered)

    Web Filtering (for all devices covered)

    Password Management Solution

    Unlimited Application Software Upgrades

    Network Security Configuration & Management

    Server/Computer & Network Monitoring

    Daily Backup Monitoring

    Annual Full Network Audit and IT Roadmap

    End User Training for Windows 10 & Microsoft 365

    RMA/Vendor Support Referral for Warranty Covered Devices

    What to expect

    MFG’s Managed Support Package offers a fully outsourced IT solution for your business. It has been designed to best fit businesses operating teams of anywhere between 10-199 users that are looking for a professional, proactive team to take care of their IT infrastructure.

    As an experienced IT provider, we understand as an end user you want simplicity, whilst knowing your IT is in safe hands. Our Managed Support Package has been designed to achieve just that, by delivering you a simple bundled solution, ideal for the challenges of the Modern workplace, all at an affordable fixed monthly cost.

    With our Managed Support Package, we take the full weight of your IT responsibility, so you don’t have to.

    MFG’s Service Level Agreements

    At MFG, we understand our responsibility to provide high quality and timely IT support when you need it. Our SLAs detail our commitment to our clients and defines how we respond to IT incidents and requests.

    Tried and Tested

    With years of experience spanning IT Support, Cyber Security and Technology Management, we have built a truly comprehensive IT Support package that meets the demands of modern day working, all within a fixed, monthly affordable cost.

    Industry Leading Tools

    We only use the industry's best, tried and tested tools – from remote monitoring and access tools, to support tools, we’re continually reviewing them in order to allow us to provide the best level of service.

    5-Star Customer Support

    We are proud of our 5-star customer rating. Our goal is to ensure the success of our clients' businesses. We have a range of case studies, testimonials and references available.

    Accredited

    We have achieved our ISO 27001 accreditation and we are a Microsoft Silver Competency partner who have invested time in training our staff in these services and technologies.

    Fully Managed Support FAQs

    Do you provide support for less than 10 devices?

    As a standard we charge for a minimum of 10 devices if the device count falls below this you will still be charged based on 10 as a minimum.

    Will my business get a dedicated account manager?

    Yes, you will be allocated a dedicated account manager who will work closely with you to help roadmap, budget and plan to enable your business to meet its goals.

    Can my business pick and choose the different features included?

    In order for us to maintain the best quality service we require our customers to use the expert tools we recommend.

    Do you provide 24/7 support?

    Our package includes 24/7 monitoring of your systems but does not include 24/7 Service Desk, however please contact a member of the team if you do require this.

    What is the maximum amount of devices you support?

    There is no maximum number of devices, but the Fundamentals Support Package may suit you better if you have your own internal IT.

    From when the contract is accepted how long will it take for my business to be onboarded?

    We work to a 30-day timeline, this will include all steps of onboarding you as a client.

    Do you provide support to a business that is spread across different locations?

    Yes, we support businesses that have multiple office locations.

    Do you have any existing clients who would be happy to provide a reference?

    Yes, of course we have many clients who would be happy to speak to you.

    What does the quick fix list include?

    Our quick fix list falls outside our SLAs and has been developed to ensure our clients are not locked out of their machines for long periods of time. This list covers issues which will be actioned straight away, and includes login issues to Windows, such as encryption or account lockout and forgotten passwords.

    Switching IT provider is easier than you may think...

    We often hear about the worries of switching IT provider, but it isn’t as complicated as some may think. Our simple onboarding process has been designed to help ensure a smooth migration, leaving us with the project – allowing our clients to concentrate on the running of their business.

    We work with our clients to set expectations at every stage of the migration to ensure transparency and eliminate any possible worries.

    Why not get in touch to discuss your requirements further. 

    Onboarding Process
    Thinking of switching IT Provider?

    Download our FREE guide which details steps to take when considering switching IT provider

      Here's what some of our customers say...

      "A great company with a positive attitude!"

      I have used MFG for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needing something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!

      Tim Terry

      Managing Director, Superstars

      "Always go above and beyond"

      I highly recommend MFG. They are professional, knowledgeable and always go above and beyond to help.

      Emma Ruttle

      Office Manager, Ellis Knight

      "You always get a friendly warm attitude"

      Been using MFG for over 10 years which is always a good sign, the team are responsive to your needs particularly the people on the support desk no matter how big or small the problem - you always get a friendly warm attitude.

      Jim Roberts

      Marketing Manager, Beaverswood

      "They go above & beyond"

      MFG are supportive and reliable; they go above & beyond to understand what we need and to find the best solution for our needs.

      Kate Firth

      Launchpad Reading

      "Forward-thinking"

      Jones Robinson have used MFG for many years and have developed a great relationship with them. They're very patient with our many requests, professional at all times and proactive. Forward-thinking and always looking to improve their processes - would highly recommend!

      Jo Woolley

      Operations & Marketing Manager, Jones Robinson

      Here's why you can Trust MFG

      Our Awards and Accreditations

      View More
      Our Service Desk KPIs
      Here's how we performed in May 2021
      1024
      Number of Tickets Resolved
      100%
      SLAs Met
      95.33%
      Tickets Resolved in Under 1Hr
      100%
      Happiness Factor

      Enquire about our Managed Support Package