Hope you are all well.
It has been another month of sporting events with the Olympics now coming to a close and team GB have done a fantastic job.
Time for the KPI review for July
- We resolved 1091 tickets last month
- First Response SLA stands at 99.60%
- Resolution Plan SLA stands at 98.10%
- Customer Happiness stands at 100.00%
As always, I hope you found this update useful. Let us know if there is anything else, we can do to help.