Managed IT Support Services

The core of our business is unmatched, proactive IT support for SMEs and internal IT teams alike, to help them achieve their goals.

Inspired, proactive IT Support

At MFG, our mission is to inspire our customers in making the best use of technology in their business through our Managed IT Support Services, whilst also providing a professional, customer-focused point of contact for the best advice and support.

Discuss your requirements with us

Your IT Support Options

Outsourced IT Support Services for SMEs

Employ us as your forward-thinking IT partner. Our team becomes your team and provides a fully customised experience to help you achieve your business goals.

Learn more

Complementing your IT Department

Our complementary IT support services helps enhance and support your existing team, adding technical expertise and change consultancy whenever you need it.

Learn more

Why choose MFG as your IT Partner?…

We provide proactive technology support to clients across a broad range of industry sectors. We’re not here to keep you ‘ticking over’, we take a more pro-active role over your organisation’s IT to maximise your efficiency and help plan for your future goals.

Whether we manage our clients’ entire IT outfit, or help complement their internal IT departments, we make the effort to understand every organisation’s systems, practices and business goals inside-out. We actively monitor IT infrastructure to identify and fix problems as well as spot new opportunities for enhancement to help our clients achieve their goals.

Fully customised service

We provide a fully customised IT support package to suit your organisation’s needs, whether you’re an SME in need of a fully managed IT solution, or an existing internal IT department that needs a little extra support.

Industry leading tools

We only use the industries best, tried and tested tools – from remote monitoring and access tools, to support tools, we’re continually reviewing them in order to allow us to provide the best level of service.

5-star customer support

MFG are proud of their 5-star customer rating. Our goal is to ensure the success of our clients' businesses. We have a range of case studies, testimonials and references available.

Accredited

MFG have achieved their ISO 27001 accreditation and is a Microsoft Silver Competency partner who has invested time in training our staff in these services and technologies.

MFG Christmas Party 2019

People & Culture - The MFG Way

Here at MFG, we believe there is no other IT company that offers the level of service that we provide to clients – on top of that, we’ve created an awesome lifestyle for our staff to reward the people who make MFG so great. Working at MFG means being part of a proud family and a thriving culture.

MFG Company Culture

Here's what some of our customers say...

"A great company with a positive attitude!"

I have used MFG for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needing something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!

Tim Terry

Managing Director, Superstars

"Always go above and beyond"

I highly recommend MFG. They are professional, knowledgeable and always go above and beyond to help.

Emma Ruttle

Office Manager, Ellis Knight

"You always get a friendly warm attitude"

Been using MFG for over 10 years which is always a good sign, the team are responsive to your needs particularly the people on the support desk no matter how big or small the problem - you always get a friendly warm attitude.

Jim Roberts

Marketing Manager, Beaverswood

"They go above & beyond"

MFG are supportive and reliable; they go above & beyond to understand what we need and to find the best solution for our needs.

Kate Firth

Launchpad Reading

"Forward-thinking"

Jones Robinson have used MFG for many years and have developed a great relationship with them. They're very patient with our many requests, professional at all times and proactive. Forward-thinking and always looking to improve their processes - would highly recommend!

Jo Woolley

Operations & Marketing Manager, Jones Robinson

Find out how MFG can help you!

Learn how MFG can help your business become more efficient, secure and more Cyber aware with our industry leading technology and IT support. Let’s start with a FREE technology and security audit of your systems.

Here's why you can trust MFG

Our Awards and Accreditations

MFG have achieved their ISO 27001 accreditation.  By gaining the ISO 27001 status, MFG have been able to secure information in all its forms, increase their resilience to cyber attacks, and thus, are well positioned to offer practical advice on more advanced cyber security strategies.

On top of that, we’re a Microsoft Silver Competency partner who has invested time in training our staff in these services and technologies.

Our Service Desk KPIs
Here's how we performed in April 2020
993
Number of Tickets Resolved
99.9%
SLAs Met

As a Percentage

59.2%
Tickets Resolved in Under 1Hr

As a Percentage

100%
5-Star Google Reviews

As a Percentage

That's enough about us, now tell us about you...