There could be a few reasons why businesses require external support. Their team may be a little overstretched and require support, but usually it’s because they need the assistance of a dedicated professional IT support company with the resources and skills that they don’t currently have in-house.
Complement your Existing IT Department
Sometimes IT Managers require additional support depending on their business requirements.In-house IT Support
Our complementary IT support services can help enhance and support your existing team, adding technical expertise and change consultancy whenever, however and wherever you need it.
Some of the more complex IT issues, projects or migrations, can sometimes grind to a halt due to unanticipated problems as a result of inexperience. Downtime of your IT infrastructure can have drastic consequences for your entire business operation.
MFG provide IT support for businesses, both in Reading and further across Southern England, who already have their own in-house IT departments. With a wealth of experience, we’ll seamlessly integrate with your team to enhance your technical capabilities and add value to your IT department. After all, Teamwork is one of our company values!
We’re here help
Whether it’s a small task that you can’t quite put your finger on, a critical incident or a planned IT project such as an upgrade, migration installation or office move.
Our highly experienced IT support and projects teams can help whenever you need them – remotely or on-site.
Proactive monitoring and maintenance
Whilst your internal IT team are taking care of day to day IT tasks, you can employ MFG as your strategic IT partner and take a proactive approach with the monitoring and maintenance of your business-critical systems, ensuring your wider teams are always able to perform at their best.
Not only this, but we also regularly assess systems to identify new solutions that will help your business reach its goals.
We make the transition to MFG simple
We’re here to tell you that it really doesn’t have to be so difficult to switch IT partners. Whether you’re moving IT providers or using us to help compliment your team, we have an on-boarding process in place to help the migration as run smoothly.
If you’re thinking of switching IT providers, or if you simply want to have a health check of your existing infrastructure, a good starting point is to have an audit. MFG offer this as a free service, sending out a senior technical engineer to discuss your business and IT requirements, identify possible areas for improvement, and then carry out a physical audit of your systems using cutting-edge tools and a non-biased approach.
How to Work with MFG
Here's what some of our customers say...
"A great company with a positive attitude!"
I have used MFG for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needing something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!
"Always go above and beyond"
I highly recommend MFG. They are professional, knowledgeable and always go above and beyond to help.
"You always get a friendly warm attitude"
Been using MFG for over 10 years which is always a good sign, the team are responsive to your needs particularly the people on the support desk no matter how big or small the problem - you always get a friendly warm attitude.
"They go above & beyond"
MFG are supportive and reliable; they go above & beyond to understand what we need and to find the best solution for our needs.
"Forward-thinking"
Jones Robinson have used MFG for many years and have developed a great relationship with them. They're very patient with our many requests, professional at all times and proactive. Forward-thinking and always looking to improve their processes - would highly recommend!
Here's why you can trust MFG
Our Awards and Accreditations
MFG have achieved their ISO 27001 accreditation. By gaining the ISO 27001 status, MFG have been able to secure information in all its forms, increase their resilience to cyber attacks, and thus, are well positioned to offer practical advice on more advanced cyber security strategies.
On top of that, we’re a Microsoft Silver Competency partner who has invested time in training our staff in these services and technologies.
Our Service Desk KPIs
Here's how we performed in June 2020
990
Number of Tickets Resolved
99.4%
SLAs Met
As a Percentage
63.3%
Tickets Resolved in Under 1Hr
As a Percentage
95.45%
Happiness Factor
As a Percentage