Managed IT Support for SMEs

Employ us as your forward-thinking IT partner. Our team becomes your team and provides a fully customised experience to help you achieve your business goals.

MFG - Trusted IT Support provider for SMEs

Having a managed IT support plan in place is critical for reaching your goals in the ever evolving and competitive modern business landscape.

Fully managed IT support has been the core of our business since its inception. If you’re looking for a pro-active business to handle the day-to-day operation of your technology, provide on-going IT advice and maintenance, whilst you take care of the running of your businesses, then give us a call!

Since no two customers are alike, our IT support agreements are built around every clients’ individual needs. Whether you’re an established SME or a rapidly growing start-up, we’ll create a fully customised managed service agreement depending on your requirements.

We pride ourselves on taking the full weight of your IT responsibility, so you don’t have to.

Are you an SME looking for IT support for 10-250 staff?

Proactive monitoring and maintenance of your tech

What makes MFG’s service so unique is our ability to hold an in-depth understanding of each of our clients’ IT systems and processes – and take a proactive approach with the monitoring and maintenance of their business-critical systems, ensuring clients and their teams are always able to perform at their best.

Not only this, but as part of our fully managed IT services, we also regularly assess systems to identify new solutions that will help your business reach its goals.

Whilst keeping you secure!

As an intelligent Cyber Security provider, our regular audits also help our clients identify, protect against, detect, respond and recover from cyber security risks.

The importance of a robust IT infrastructure

Nowadays an organisation’s IT infrastructure is their most vital asset. Just think about what you do in your day-to-day role: Connect to the internet, make a voice call, send an email, open CRM system…

Now just imagine if you could no longer work due to a service interruption of one of those services. Having a managed IT support plan, backboned by a good cyber security strategy is almost more important than an insurance policy.

What MFG’s fully managed IT support includes:

*Minimum of 10 supported devices per client

 

  • Procurement and set up of IT equipment
  • Remote and onsite support options
  • Fully inclusive remote Service Desk support (by telephone, email or client portal)
  • Reactive onsite visits
  • Scheduled onsite visit
  • 24/7 infrastructure management & monitoring
  • Automated updates & patch management
  • Managed security & backups
  • 3rd party supplier management
  • Asset & licensing management
  • Routine cyber security checks including external vulnerability scans

Out-of-hours support (weekends and public holidays) can be agreed as well as bespoke SLAs for enhanced response and resolution times. We can also discuss a cyber security plan that includes ongoing training for your staff.

Here's what some of our customers say...

"A great company with a positive attitude!"

I have used MFG for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needing something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!

Tim Terry

Managing Director, Superstars

"Always go above and beyond"

I highly recommend MFG. They are professional, knowledgeable and always go above and beyond to help.

Emma Ruttle

Office Manager, Ellis Knight

"You always get a friendly warm attitude"

Been using MFG for over 10 years which is always a good sign, the team are responsive to your needs particularly the people on the support desk no matter how big or small the problem - you always get a friendly warm attitude.

Jim Roberts

Marketing Manager, Beaverswood

"They go above & beyond"

MFG are supportive and reliable; they go above & beyond to understand what we need and to find the best solution for our needs.

Kate Firth

Launchpad Reading

"Forward-thinking"

Jones Robinson have used MFG for many years and have developed a great relationship with them. They're very patient with our many requests, professional at all times and proactive. Forward-thinking and always looking to improve their processes - would highly recommend!

Jo Woolley

Operations & Marketing Manager, Jones Robinson

We make the transition to MFG simple

We’re here to tell you that it really doesn’t have to be so difficult to switch IT partners. Whether you’re moving IT providers or using us to help compliment your team, we have an on-boarding process in place to help the migration run as smoothly as possible.

If you’re thinking of switching IT providers, or if you simply want to have a health check of your existing infrastructure, a good starting point is to have an audit. MFG offer this as a free service, sending out a senior technical engineer to discuss your business and IT requirements, identify possible areas for improvement, and then carry out a physical audit of your systems using cutting-edge tools and a non-biased approach.

How to work with MFG

Fully customised service

We provide a fully customised IT support package to suit your organisation’s needs, whether you’re an SME in need of a fully managed IT solution, or an existing internal IT department that needs a little extra support.

Industry leading tools

We only use the industries best, tried and tested tools – from remote monitoring and access tools, to support tools, we’re continually reviewing them in order to allow us to provide the best level of service.

5-star customer support

MFG are proud of their 5-star customer rating. Our goal is to ensure the success of our clients' businesses. We have a range of case studies, testimonials and references available.

Accredited

MFG have achieved their ISO 27001 accreditation and is a Microsoft Silver Competency partner who has invested time in training our staff in these services and technologies.

Our Service Desk KPIs
Here's how we performed in September 2020
916
Number of Tickets Resolved
99.9%
SLAs Met
64.95%
Tickets Resolved in Under 1Hr
100%
Happiness Factor

Here's why you can trust MFG

Our Awards and Accreditations

MFG have achieved their ISO 27001 accreditation.  By gaining the ISO 27001 status, MFG have been able to secure information in all its forms, increase their resilience to cyber attacks, and thus, are well positioned to offer practical advice on more advanced cyber security strategies.

On top of that, we’re a Microsoft Silver Competency partner who has invested time in training our staff in these services and technologies.

That's enough about us, now tell us about you...