News

by MFG

January 2021: Service Desk Update

We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....

1st February 2021

in Charity

by MFG

Mark and Bryn’s Charity Head Shave

Mark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....

21st January 2021

by MFG

December 2020: Service Desk Update

Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....

4th December 2020

in Company News

by MFG

ISO27001:2017 Surveillance Audit Passed!

MFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....

4th December 2020

by MFG

November 2020: An update from the Service Desk at MFG

Time for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...

27th November 2020

by MFG

Realise the full power of Microsoft Teams with its latest updates

Microsoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...

6th November 2020

by MFG

Microsoft 365 and Home Working – The Perfect Pair

It’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....

5th November 2020

by MFG

October 2020: An update from the Service Desk at MFG

For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....

5th November 2020

by MFG

COVID-19 Business Update – 5th November 2020

Following the recent announcement of “Lockdown 2.0”, we wanted to reassure our customers that we are still operating as normal, whilst adhering to the new Government guidelines, as of the 5th November....

2nd November 2020

by MFG

Password and account security tips to help you stay secure online

Are you guilty of thinking ‘it won’t happen to us’? Well, think again, because it can and probably will at some point, so, our advice is simple: Do all you can to detect and protect. Good online security starts with a strong password. Here are a few password and account security tips to help you remain safe online....

23rd October 2020

in Charity

by MFG

Charity of the year 2021 Announcement – Daisy’s Dream

We are delighted to announce that our 2021 Charity of the year is Daisy’s Dream. We are so thrilled to be supporting a Charity that means so much to many of our staff members....

16th October 2020

by MFG

Why Cyber Awareness Training should be a priority, particularly in COVID-19 times

When the chance of human error increases, so do the security risks. This is where Cyber Awareness training has an important role to play in any organisation....

13th October 2020

by MFG

Make MFA a priority for Microsoft 365

There’s a simple solution to add another layer of protection over your Microsoft 365 accounts: by enabling Multi-factor authentication (MFA)....

2nd October 2020

by MFG

September 2020: An update from the Service Desk at MFG

Time for a service desk KPI review for September. The tickets resolved count stood at 916 tickets and 64.95% of them were resolved in less than one hour. Month-on-month that was more tickets resolved and faster!...

1st October 2020

by MFG

Cyber Security Awareness Month 2020

October has come just in time to re-highlight the importance of being cyber aware whilst working from home, particularly now our homes are more connected than ever....

3rd September 2020

by MFG

August 2020: An update from the Service Desk at MFG

It almost feels as if things are beginning to return to normal (I hope I haven’t spoken too soon)....

7th August 2020

by MFG

July 2020: An update from the Service Desk at MFG

The service desk team have been back at full strength for well over a month and we’re (responsibly) resuming on-site visits. ...

22nd July 2020

by MFG

Will COVID-19 finally bring about the end of the desktop?

One of the biggest changes brought about by COVID-19 has been a massive shift towards laptops. So is this really the end of the desktop?...

25th June 2020

by MFG

June 2020: An update from the Service Desk at MFG

Here's another monthly update from the MFG Service Desk. I’m sure everyone is very excited for the eased lockdown measures from 4th July!...

29th May 2020

by MFG

May 2020: An update from the Service Desk at MFG

Here’s another monthly update from the MFG Service Desk. Despite 2020 being the strangest year we’re ever likely to experience; it does seem to be flying by as we rapidly approach June....

23rd April 2020

by MFG

April 2020: An update from the Service Desk at MFG

The beginning of April was very much like March as we experienced huge uplift as a result of Coronavirus, with five times the typical amount of daily calls being received. Again, we would like to thank you for your patience during this period....

9th April 2020