We are delighted to see this at 100% for two months in a row. This is calculated from the feedback you leave on the survey at the end of a closed ticket, please be aware that currently, you may have to download the pictures to see the smiley faces....
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Microsoft recently announced an Exchange Server hack leaving hundreds of UK firms potentially compromised. Is now the time to switch to the cloud with Microsoft 365?...
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Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
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We are delighted to announce that this year we are sponsoring the Charity of the Year Award at the 2021 Thames Valley Business and Community Awards....
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Team MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
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As we say goodbye to a somewhat challenging 2020, we wanted to take a moment to reflect on our staff who went above and beyond over the last year, particularly in such unprecedented circumstances....
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We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
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Mark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....
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Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
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MFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....
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Time for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
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Microsoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...
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It’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....
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For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
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Following the recent announcement of “Lockdown 2.0”, we wanted to reassure our customers that we are still operating as normal, whilst adhering to the new Government guidelines, as of the 5th November....
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Are you guilty of thinking ‘it won’t happen to us’? Well, think again, because it can and probably will at some point, so, our advice is simple: Do all you can to detect and protect. Good online security starts with a strong password. Here are a few password and account security tips to help you remain safe online....
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We are delighted to announce that our 2021 Charity of the year is Daisy’s Dream. We are so thrilled to be supporting a Charity that means so much to many of our staff members....
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When the chance of human error increases, so do the security risks. This is where Cyber Awareness training has an important role to play in any organisation....
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There’s a simple solution to add another layer of protection over your Microsoft 365 accounts: by enabling Multi-factor authentication (MFA)....
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Time for a service desk KPI review for September. The tickets resolved count stood at 916 tickets and 64.95% of them were resolved in less than one hour. Month-on-month that was more tickets resolved and faster!...
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October has come just in time to re-highlight the importance of being cyber aware whilst working from home, particularly now our homes are more connected than ever....
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It almost feels as if things are beginning to return to normal (I hope I haven’t spoken too soon)....
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The service desk team have been back at full strength for well over a month and we’re (responsibly) resuming on-site visits. ...
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One of the biggest changes brought about by COVID-19 has been a massive shift towards laptops. So is this really the end of the desktop?...
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