Daisy’s Dream March Marathon
Team MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
Continue ReadingTeam MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
Continue ReadingAs we say goodbye to a somewhat challenging 2020, we wanted to take a moment to reflect on our staff who went above and beyond over the last year, particularly in such unprecedented circumstances....
Continue ReadingWe had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
Continue ReadingMark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....
Continue ReadingAnother strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
Continue ReadingMFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....
Continue ReadingTime for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
Continue ReadingMicrosoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...
Continue ReadingIt’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....
Continue ReadingFor the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
Continue ReadingFollowing the recent announcement of “Lockdown 2.0”, we wanted to reassure our customers that we are still operating as normal, whilst adhering to the new Government guidelines, as of the 5th November....
Continue ReadingAre you guilty of thinking ‘it won’t happen to us’? Well, think again, because it can and probably will at some point, so, our advice is simple: Do all you can to detect and protect. Good online security starts with a strong password. Here are a few password and account security tips to help you remain safe online....
Continue ReadingWe are delighted to announce that our 2021 Charity of the year is Daisy’s Dream. We are so thrilled to be supporting a Charity that means so much to many of our staff members....
Continue ReadingWhen the chance of human error increases, so do the security risks. This is where Cyber Awareness training has an important role to play in any organisation....
Continue ReadingThere’s a simple solution to add another layer of protection over your Microsoft 365 accounts: by enabling Multi-factor authentication (MFA)....
Continue ReadingTime for a service desk KPI review for September. The tickets resolved count stood at 916 tickets and 64.95% of them were resolved in less than one hour. Month-on-month that was more tickets resolved and faster!...
Continue ReadingOctober has come just in time to re-highlight the importance of being cyber aware whilst working from home, particularly now our homes are more connected than ever....
Continue ReadingIt almost feels as if things are beginning to return to normal (I hope I haven’t spoken too soon)....
Continue ReadingThe service desk team have been back at full strength for well over a month and we’re (responsibly) resuming on-site visits. ...
Continue ReadingOne of the biggest changes brought about by COVID-19 has been a massive shift towards laptops. So is this really the end of the desktop?...
Continue ReadingHere's another monthly update from the MFG Service Desk. I’m sure everyone is very excited for the eased lockdown measures from 4th July!...
Continue ReadingHere’s another monthly update from the MFG Service Desk. Despite 2020 being the strangest year we’re ever likely to experience; it does seem to be flying by as we rapidly approach June....
Continue ReadingThe beginning of April was very much like March as we experienced huge uplift as a result of Coronavirus, with five times the typical amount of daily calls being received. Again, we would like to thank you for your patience during this period....
Continue ReadingIf the situation with COVID-19 wasn’t quite challenging enough for everyone, then throw in some on-topic Phishing scams for good measure. For Cyber Criminals, the evolving situation with COVID-19 creates a targeted opportunity to prey on end-users....
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