News

by MFG

Enhanced SLAs from 1st July 2021

We are delighted to announce that as of 1st July 2021, we will be rolling out our new Service Level Agreements (SLAs) to all existing IT Support Contracts....

1st June 2021

by MFG

May 2021: Service Desk Update

We are now well into the summer season and enjoying some much welcome warmer weather. There are further steps being made towards normality with the last restrictions of the UK Lockdown planned to be lifted in the coming weeks....

20th May 2021

by MFG

What do your Service Level Agreements (SLAs) mean?

As a trusted MSP, we commonly hear confusion from prospective customers surrounding service level agreements (SLAs). We totally agree with you, at times SLAs can be confusing, but they don’t necessarily have to be....

1st May 2021

by MFG

April 2021: Service Desk Update

We are delighted to see this at 100% for two months in a row. This is calculated from the feedback you leave on the survey at the end of a closed ticket, please be aware that currently, you may have to download the pictures to see the smiley faces....

1st April 2021

by MFG

March 2021: Service Desk Update

Another great month for the Service Desk Team in March and its great to see our customer happiness KPI back up to 100%....

26th March 2021

by MFG

Microsoft Exchange Server Hack

Microsoft recently announced an Exchange Server hack leaving hundreds of UK firms potentially compromised. Is now the time to switch to the cloud with Microsoft 365?...

4th March 2021

by MFG

February 2021: Service Desk Update

Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...

25th February 2021

by MFG

MFG Sponsors Thames Valley Business & Community Awards 2021

We are delighted to announce that this year we are sponsoring the Charity of the Year Award at the 2021 Thames Valley Business and Community Awards....

18th February 2021

in Charity

by MFG

Daisy’s Dream March Marathon

Team MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....

12th February 2021

by MFG

Staff Awards 2020 Winners Announced!

As we say goodbye to a somewhat challenging 2020, we wanted to take a moment to reflect on our staff who went above and beyond over the last year, particularly in such unprecedented circumstances....

4th February 2021

by MFG

January 2021: Service Desk Update

We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....

1st February 2021

in Charity

by MFG

Mark and Bryn’s Charity Head Shave

Mark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....

21st January 2021

by MFG

December 2020: Service Desk Update

Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....

4th December 2020

by MFG

ISO27001:2017 Surveillance Audit Passed!

MFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....

4th December 2020

by MFG

November 2020: An update from the Service Desk at MFG

Time for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...

27th November 2020

by MFG

Realise the full power of Microsoft Teams with its latest updates

Microsoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...

6th November 2020

by MFG

Microsoft 365 and Home Working – The Perfect Pair

It’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....

5th November 2020

by MFG

October 2020: An update from the Service Desk at MFG

For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....

5th November 2020

by MFG

COVID-19 Business Update – 5th November 2020

Following the recent announcement of “Lockdown 2.0”, we wanted to reassure our customers that we are still operating as normal, whilst adhering to the new Government guidelines, as of the 5th November....

2nd November 2020

in Cyber Security

by MFG

Password and account security tips to help you stay secure online

Are you guilty of thinking ‘it won’t happen to us’? Well, think again, because it can and probably will at some point, so, our advice is simple: Do all you can to detect and protect. Good online security starts with a strong password. Here are a few password and account security tips to help you remain safe online....

23rd October 2020

in Charity

by MFG

Charity of the year 2021 Announcement – Daisy’s Dream

We are delighted to announce that our 2021 Charity of the year is Daisy’s Dream. We are so thrilled to be supporting a Charity that means so much to many of our staff members....

16th October 2020

in Cyber Security

by MFG

Why Cyber Awareness Training should be a priority, particularly in COVID-19 times

When the chance of human error increases, so do the security risks. This is where Cyber Awareness training has an important role to play in any organisation....

13th October 2020