Microsoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...
Continue Reading
It’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....
Continue Reading
For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
Continue Reading
Following the recent announcement of “Lockdown 2.0”, we wanted to reassure our customers that we are still operating as normal, whilst adhering to the new Government guidelines, as of the 5th November....
Continue Reading
Are you guilty of thinking ‘it won’t happen to us’? Well, think again, because it can and probably will at some point, so, our advice is simple: Do all you can to detect and protect. Good online security starts with a strong password. Here are a few password and account security tips to help you remain safe online....
Continue Reading
We are delighted to announce that our 2021 Charity of the year is Daisy’s Dream. We are so thrilled to be supporting a Charity that means so much to many of our staff members....
Continue Reading
When the chance of human error increases, so do the security risks. This is where Cyber Awareness training has an important role to play in any organisation....
Continue Reading
There’s a simple solution to add another layer of protection over your Microsoft 365 accounts: by enabling Multi-factor authentication (MFA)....
Continue Reading
Time for a service desk KPI review for September. The tickets resolved count stood at 916 tickets and 64.95% of them were resolved in less than one hour. Month-on-month that was more tickets resolved and faster!...
Continue Reading
October has come just in time to re-highlight the importance of being cyber aware whilst working from home, particularly now our homes are more connected than ever....
Continue Reading
It almost feels as if things are beginning to return to normal (I hope I haven’t spoken too soon)....
Continue Reading
The service desk team have been back at full strength for well over a month and we’re (responsibly) resuming on-site visits. ...
Continue Reading
One of the biggest changes brought about by COVID-19 has been a massive shift towards laptops. So is this really the end of the desktop?...
Continue Reading
Here's another monthly update from the MFG Service Desk. I’m sure everyone is very excited for the eased lockdown measures from 4th July!...
Continue Reading
Here’s another monthly update from the MFG Service Desk. Despite 2020 being the strangest year we’re ever likely to experience; it does seem to be flying by as we rapidly approach June....
Continue Reading
The beginning of April was very much like March as we experienced huge uplift as a result of Coronavirus, with five times the typical amount of daily calls being received. Again, we would like to thank you for your patience during this period....
Continue Reading
If the situation with COVID-19 wasn’t quite challenging enough for everyone, then throw in some on-topic Phishing scams for good measure. For Cyber Criminals, the evolving situation with COVID-19 creates a targeted opportunity to prey on end-users....
Continue Reading
What a strange and unprecedented situation we have found ourselves in over recent weeks. I plan to write to you with frequent service delivery updates, at least until the situation with COVID-19 appears to settle down and we resume some form of normality....
Continue Reading
Many of our clients are seeing the opportunity to take the step forward and upgrade to Windows 10 and Microsoft Office 365 now that Windows 7 has gone end of life....
Continue Reading
Due to the current situation with COVID-19, we are receiving an unprecedented amount of calls from clients working remotely. Our goal is to help all our clients make the most of their technology during this testing time for us all....
Continue Reading
Before we jump head first into the new year, we wanted to take a moment to show our appreciation to our fabulous staff who have gone above and beyond for the company throughout the past year. ...
Continue Reading
Currently using Windows 7 in your business? Listen up! In this article, we look at the ‘need to know’ for Windows 7 users as the operating system approaches its end of life date....
Continue Reading
This page offers instructions and guidance for clients on how to create New User & User Removal Requests via your AutoTask Portal....
Continue Reading
We are thrilled to announce that MFG have won the Training and Support Award at the 2019 Best in Business Awards, brought to us by Newbury Weekly News....
Continue Reading