First revealed at the end of June 2021, Windows 11 is the latest version of the Windows operating system. Windows 10 has dominated since it first launched in 2015, but Microsoft’s latest Windows offering, Windows 11 became available (with new laptops and PCs*) this week, from October the 5th 2021....
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It’s the first Monday in October, which marks the beginning of Cyber Security Awareness Month 2021! Cyber Awareness is more important than ever as we conduct business in a very different fashion to how we did pre-2019....
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Those businesses who have switched to Microsoft 365 are already enjoying its many benefits. But some may fall short when it comes to the shared responsibility that comes with cloud security and Microsoft 365 data....
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We are excited to share the news that MFG UK is now a part of the Air IT group, one of the top 3 MSPs in the UK....
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July has been another month of sporting events with the Olympics. Team GB have done a fantastic job, as has the MFG service desk this month!...
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June saw another month of 100% positive feedback from our ticket surveys, as well as an increase on the amount of feedback being provided....
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We are delighted to announce that as of 1st July 2021, we will be rolling out our new Service Level Agreements (SLAs) to all existing IT Support Contracts....
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We are now well into the summer season and enjoying some much welcome warmer weather. There are further steps being made towards normality with the last restrictions of the UK Lockdown planned to be lifted in the coming weeks....
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As a trusted MSP, we commonly hear confusion from prospective customers surrounding service level agreements (SLAs). We totally agree with you, at times SLAs can be confusing, but they don’t necessarily have to be....
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We are delighted to see this at 100% for two months in a row. This is calculated from the feedback you leave on the survey at the end of a closed ticket, please be aware that currently, you may have to download the pictures to see the smiley faces....
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Another great month for the Service Desk Team in March and its great to see our customer happiness KPI back up to 100%....
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Microsoft recently announced an Exchange Server hack leaving hundreds of UK firms potentially compromised. Is now the time to switch to the cloud with Microsoft 365?...
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Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
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We are delighted to announce that this year we are sponsoring the Charity of the Year Award at the 2021 Thames Valley Business and Community Awards....
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Team MFG are continuing their fundraising for their Charity of the Year, 2021 by taking part in the March Marathon for Daisy’s Dream....
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As we say goodbye to a somewhat challenging 2020, we wanted to take a moment to reflect on our staff who went above and beyond over the last year, particularly in such unprecedented circumstances....
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We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
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Mark and his son Bryn put their friends, colleagues, and family up to a challenge: “If we manage to raise £200 for Daisy’s Dream from donations, we will both undergo a head shave.” – Mark Flinders, Managing Director....
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Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
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MFG are delighted to announce that we have recently passed our ISO27001:2017 surveillance audit carried out by the British Assessment Bureau. We passed with no major or minor nonconformities identified and no further opportunities for improvement identified....
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Time for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
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Microsoft Teams is an integrated application within Microsoft 365, and is the ideal platform for driving collaboration and teamwork. Learn what's new with Microsoft Teams...
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It’s safe to say that remote working is here to stay. Even if, miraculously, COVID-19 disappeared over night, organisations and workers have adapted to this new way of working. As such, businesses are searching for the perfect long-term flexible working solution – and in most instances, that solution involves Microsoft 365....
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For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
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