2nd Line Support Engineer

We currently have a fantastic new opportunity for a responsible and experienced 2nd Line Support Engineer and are looking for someone with a hunger and passion to help us grow our business and assist the Service Delivery Manager.

The role will involve supporting a broad range of clients in every business sector, so you would be required to have a flexible and adaptable approach to be able to support all types of kit. Our Service Desk consists of a team of high calibre individuals, who are multi- skilled and care about delivering the highest possible quality of service to our clients.

Our staff work and agree to the company values; these were set by all employees and directors.

If you enjoy working on a Service Desk, fixing issues and making customers happy; this could be the ideal job for you.

General Description of Position

Supporting e-Mail clients and systems
Modifying file permissions and file shares
Maintaining Active Directory
Managing firewalls, network and wireless infrastructure
Implementing backup solutions for clients
Supporting line of business applications
Installation/configuration of printers, scanners, workstations and networking equipment
Keeping up to date with the latest technology
Taking Service Desk calls, providing technical assistance by using remote support
tools and the in-house ticket system
Keeping client information updated in our Client Information System (ITGlue)
Attending client sites
Supporting L1 Engineers with guidance & training

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Date

March 28, 2019

Location

Theale, Berkshire

Reports to

Service Delivery Manager