Senior Service Desk Engineer

Strictly No Recruitment Agents!

We currently have a fantastic new opportunity for a responsible and experienced Senior Support Engineer and are looking for someone with a hunger and passion to help us grow our business and assist the Service Delivery Manager.

Who we’re looking for

We’re are looking for a highly motivated and positive person to join our Service Desk based at our Head Office in Theale, Reading. If you have a hunger for technology, a passion to learn and consistently improve, work as a team and help us grow our business – we want to hear from you!

Our Staff Values: Positivity, Flexibility, Passion, Professionalism, Organised, Communication

Our Company Goal: “Provide highest quality IT support with the very best customer experience”

The Role

The role will involve supporting a broad range of clients across a variety of business sectors which means you need to be flexible and adapt to provide support of all kinds. We’re extremely fortunate to employ some of the best local talents and our Service Desk features multi-skilled and technically able minded individuals, who care about delivering the highest quality of service to our clients.Whilst your existing knowledge and experience is valued, we also provide continued learning of our leading products and solutions and you will be required to work as a team with like-minded people to help you continually improve upon your current knowledge and expertise.

If you enjoy working on a busy Service Desk and part of a united team, fixing issues and making customers happy; this could be the ideal job for you.

General Description of Position

  • Supporting e-Mail clients and systems
  • Modifying file permissions and file shares
  • Maintaining Active Directory
  • Managing firewalls, network and wireless infrastructure
  • Implementing backup solutions for clients
  • Supporting line of business applications
  • Installation/configuration of printers, scanners, workstations and networking equipment
  • Keeping up to date with the latest technology
  • Taking Service Desk calls, providing technical assistance by using remote support
    tools and the in-house ticket system
  • Keeping client information updated in our Client Information System (ITGlue)
  • Attending client sites
  • Supporting L1 Engineers with guidance & training
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Date

15th October 2019

Location

Theale, Berkshire

Reports to

Service Delivery Manager