Onsite Support Engineer

Strictly No Recruitment Agents!

Our Onsite Support Engineers provide front line (on premise) IT support to customers, ensuring that onsite calls for support are dealt with promptly and appropriately.

Who we’re looking for

We’re are looking for a highly motivated and positive person to join our Service Department based at our Head Office in Theale, Reading. If you have a hunger for technology, a passion to learn and consistently improve, work as a team and help us grow our business – we want to hear from you!

Our Staff Values: Positivity, Flexibility, Passion, Professionalism, Organised, Communication

Our Company Goal: “Provide highest quality IT support with the very best customer experience”

The Role

Our Onsite Support Engineers are literally the face of MFG as you’ll mainly be working on-site at our client’s locations across Berkshire and the surrounding counties. You will ensure that on-site visits are dealt with promptly and efficiently, in line with customer SLAs and internal policies and procedures.

Our engineers undertake a variety of IT related projects. Day to day tasks can include, pro-actively identifying issues, projects which could improve the resiliency or efficiency of all technical systems and installing and configuring PCs, servers, associated peripherals and software, as well as providing basic end-user training and liaising with suppliers and vendors.

General Description of Position

  • Attend client sites to support, install and replace equipment.
  • Provide front line IT support to customers.
  • Ensure that calls for support are dealt with promptly and appropriately.
  • Install and configure PCs, servers and associated peripherals and software.
  • Undertake a variety of IT related projects.
  • Provide basic end user training.
  • Liaise with supplier and vendors on the companies and/or end-user’s behalf.
  • Maintain users in the phone system (training provided).
  • Maintain phone system extensions, this includes updating the web site, and any documentation distributed to staff (training
  • provided)
  • Install and support phone units (training provided).
  • Box and document mobile phone orders (training provided).
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Date

27th November 2018

Location

Theale, Berkshire

Reports to

Service Delivery Manager