Service Desk Support Engineer

Strictly No Recruitment Agents!

Our Helpdesk Support Engineers are the voice of MFG and ensure that calls are dealt with promptly and efficiently, in line with customer SLA’s and internal Policies and Procedures.

Who we’re looking for

We’re are looking for a highly motivated and positive person to join our Service Desk based at our Head Office in Theale, Reading. If you have a hunger for technology, a passion to learn and consistently improve, work as a team and help us grow our business – we want to hear from you!

Our Staff Values: Positivity, Flexibility, Passion, Professionalism, Organised, Communication

Our Company Goal: “Provide highest quality IT support with the very best customer experience”

The Role

Our service desk engineers undertake a variety of IT related projects. Day to day tasks can include, pro-actively identifying issues, projects which could improve the resiliency or efficiency of all technical systems and installing and configuring PCs, servers, associated peripherals and software.

Our Service Desk Support Engineers are the voice of MFG and ensure that calls are dealt with promptly and efficiently, in line with customer SLAs and internal Policies and Procedures.

The role will involve supporting a broad range of clients across a variety of business sectors which means you need to be flexible and adapt to provide support of all kinds. We’re extremely fortunate to employ some of the best local talents and our Service Desk features multi-skilled and technically able minded individuals, who care about delivering the highest quality of service to our clients.Whilst your existing knowledge and experience is valued, we also provide continued learning of our leading products and solutions and you will be required to work as a team with like-minded people to help you continually improve upon your current knowledge and expertise.

If you enjoy working on a busy Service Desk and part of a united team, fixing issues and making customers happy; this could be the ideal job for you

General Description of Position

  • Ensure that calls are dealt with promptly and efficiently, in line with customer SLA’s and internal Policies and Procedures.
  • Participate in the weekly team meetings.
  • Provide front line IT support to customers.
  • Install and configure PCs, servers and associated peripherals and software.
  • Undertake a variety of IT related projects.
  • Recommend improvements to the systems and day-to-day working practices.
  • Liaise with suppliers and vendors on the companies and/or end user’s behalf.
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Date

15th October 2019

Location

Theale, Berkshire

Reports to

Service Delivery Manager