Service Desk Support Engineer

Our Helpdesk Support Engineers are the voice of MFG and ensure that calls are dealt with promptly and efficiently, in line with customer SLA’s and internal Policies and Procedures.

Our Onsite Support Engineers undertake a variety of IT related projects. Day to day tasks can include, pro-actively identifying issues, projects which could improve the resiliency or efficiency of all technical systems and installing and configuring PCs, servers, associated peripherals and software.

Knowledge in the following areas is required: Windows operating systems, Microsoft Office products, knowledge and experience working with computer hardware. This includes all aspects of building a computer from the card level up.

Experience in Autotask and Office 365 is desirable.

General Description of Position

  • Ensure that calls are dealt with promptly and efficiently, in line with customer SLA’s and internal Policies and Procedures.
  • Participate in the weekly team meetings.
  • Provide front line IT support to customers.
  • Install and configure PCs, servers and associated peripherals and software.
  • Undertake a variety of IT related projects.
  • Recommend improvements to the systems and day-to-day working practices.
  • Liaise with suppliers and vendors on the companies and/or end user’s behalf.
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Date

December 13, 2018

Location

Theale, Berkshire

Reports to

Service Delivery Manager