Who we’re looking for
A successful candidate would need to enjoy working as part of a team, strives to deliver a high quality of service and able to assist junior members of the team with ticket escalations.
If you have a hunger for technology, a passion to work as a team and help us grow our business – we want to hear from you!
Our Staff Values: Positivity, Flexibility, Passion, Professionalism, Organised, Communication
Our Company Goal: “Provide highest quality IT support with the very best customer experience”
The Role
Our Service Desk Technical Lead is the equivalent to third line support and requires a strong technical background with experience supporting external customers.
A successful candidate would need to enjoy working as part of a team, strives to deliver a high quality of service and be able to assist junior members of the team with ticket escalations. The role is to support the Service Delivery Manager in making improvements to existing set-ups and defining new processes & procedures. You would also assist the Managing Director and Technical Director in technical sales, such as the adopting of new technology in the business to benefit our customers.
This will also require leading, developing, mentoring to ensure good quality control for the Service Desk Engineers.
Whilst playing an important role on a busy Service Desk, the position will involve supporting a broad range of clients across a variety of business sectors, which means you will need to be both flexible and adaptable when offering solutions to customer needs.
