Client Support
Existing MFG clients please access support using the options belowRaise a Ticket
Your fastest option – speeds up average response time
Create a support ticket via AutoTask, our ticketing system and a member of our service desk team will be in touch.
AutoTask Portal
Email Support
Automatically raises a ticket using the information provided
Send an email to automatically create a support ticket and a member of our service desk team will be in touch shortly.
Phone Support
If you’re unable to raise a ticket or email, then give us a call
Call our Service Desk to speak with an experienced engineer who’ll resolve your issue on the phone.
Our Service Desk KPIs
Here's how we performed in September 2021
1180
Number of Tickets Resolved
99.7%
First Response SLA
97.9%
Resolution Plan SLA
97.2%
Happiness Factor
Need help Remote working? We’re here to help you!
The COVID-19 pandemic has shown that working remotely at scale is achievable as long as teams have access to the right tools. At MFG, we’ve helped many clients transition to remote full remote working. Speak to us about how we can help you too.