Client Support

Existing MFG clients please access support using the options below

Contact Options:

Raise a Ticket

Your fastest option – speeds up average response time

Create a support ticket via AutoTask, our ticketing system and a member of our service desk team will be in touch.

AutoTask Portal

Email Support

Automatically raises a ticket using the information provided

Send an email to automatically create a support ticket and a member of our service desk team will be in touch shortly.

Phone Support

If you’re unable to raise a ticket or email, then give us a call

Call our Service Desk to speak with an experienced engineer who’ll resolve your issue on the phone.

Our Service Desk KPIs
Here's how we performed in January 2021
984
Number of Tickets Resolved
99.8%
SLAs Met
89.63%
Tickets Resolved in Under 1Hr
100%
Happiness Factor

Need help Remote working? We’re here to help you!

The COVID-19 pandemic has shown that working remotely at scale is achievable as long as teams have access to the right tools. At MFG, we’ve helped many clients transition to remote full remote working. Speak to us about how we can help you too.