First revealed at the end of June 2021, Windows 11 is the latest version of the Windows operating system. Windows 10 has dominated since it first launched in 2015, but Microsoft’s latest Windows offering, Windows 11 became available (with new laptops and PCs*) this week, from October the 5th 2021....
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July has been another month of sporting events with the Olympics. Team GB have done a fantastic job, as has the MFG service desk this month!...
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June saw another month of 100% positive feedback from our ticket surveys, as well as an increase on the amount of feedback being provided....
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We are now well into the summer season and enjoying some much welcome warmer weather. There are further steps being made towards normality with the last restrictions of the UK Lockdown planned to be lifted in the coming weeks....
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We are delighted to see this at 100% for two months in a row. This is calculated from the feedback you leave on the survey at the end of a closed ticket, please be aware that currently, you may have to download the pictures to see the smiley faces....
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Another great month for the Service Desk Team in March and its great to see our customer happiness KPI back up to 100%....
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Microsoft recently announced an Exchange Server hack leaving hundreds of UK firms potentially compromised. Is now the time to switch to the cloud with Microsoft 365?...
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Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
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We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
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Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
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