1st August 2021
July 2021: Service Desk Update
July has been another month of sporting events with the Olympics. Team GB have done a fantastic job, as has the MFG service desk this month!...
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Service Delivery Tag
1st July 2021
June 2021: Service Desk Update
June saw another month of 100% positive feedback from our ticket surveys, as well as an increase on the amount of feedback being provided....
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1st June 2021
May 2021: Service Desk Update
We are now well into the summer season and enjoying some much welcome warmer weather. There are further steps being made towards normality with the last restrictions of the UK Lockdown planned to be lifted in the coming weeks....
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1st May 2021
April 2021: Service Desk Update
We are delighted to see this at 100% for two months in a row. This is calculated from the feedback you leave on the survey at the end of a closed ticket, please be aware that currently, you may have to download the pictures to see the smiley faces....
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1st April 2021
March 2021: Service Desk Update
Another great month for the Service Desk Team in March and its great to see our customer happiness KPI back up to 100%....
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4th March 2021
February 2021: Service Desk Update
Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
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4th February 2021
January 2021: Service Desk Update
We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
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21st January 2021
December 2020: Service Desk Update
Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
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4th December 2020
November 2020: An update from the Service Desk at MFG
Time for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
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5th November 2020
October 2020: An update from the Service Desk at MFG
For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
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