Time for a service desk KPI review for September. The tickets resolved count stood at 916 tickets and 64.95% of them were resolved in less than one hour. Month-on-month that was more tickets resolved and faster!...
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It almost feels as if things are beginning to return to normal (I hope I haven’t spoken too soon)....
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The service desk team have been back at full strength for well over a month and we’re (responsibly) resuming on-site visits. ...
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Here's another monthly update from the MFG Service Desk. I’m sure everyone is very excited for the eased lockdown measures from 4th July!...
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Here’s another monthly update from the MFG Service Desk. Despite 2020 being the strangest year we’re ever likely to experience; it does seem to be flying by as we rapidly approach June....
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The beginning of April was very much like March as we experienced huge uplift as a result of Coronavirus, with five times the typical amount of daily calls being received. Again, we would like to thank you for your patience during this period....
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What a strange and unprecedented situation we have found ourselves in over recent weeks. I plan to write to you with frequent service delivery updates, at least until the situation with COVID-19 appears to settle down and we resume some form of normality....
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