Service Delivery Tag

April 2021: Service Desk Update

We are delighted to see this at 100% for two months in a row. This is calculated from the feedback you leave on the survey at the end of a closed ticket, please be aware that currently, you may have to download the pictures to see the smiley faces....

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January 2021: Service Desk Update

We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....

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