February 2021: Service Desk Update
Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
Continue ReadingAnother good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
Continue ReadingWe had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
Continue ReadingAnother strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
Continue ReadingTime for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
Continue ReadingFor the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
Continue ReadingTime for a service desk KPI review for September. The tickets resolved count stood at 916 tickets and 64.95% of them were resolved in less than one hour. Month-on-month that was more tickets resolved and faster!...
Continue ReadingIt almost feels as if things are beginning to return to normal (I hope I haven’t spoken too soon)....
Continue ReadingThe service desk team have been back at full strength for well over a month and we’re (responsibly) resuming on-site visits. ...
Continue ReadingHere's another monthly update from the MFG Service Desk. I’m sure everyone is very excited for the eased lockdown measures from 4th July!...
Continue ReadingHere’s another monthly update from the MFG Service Desk. Despite 2020 being the strangest year we’re ever likely to experience; it does seem to be flying by as we rapidly approach June....
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