4th March 2021
February 2021: Service Desk Update
Another good month for February on the MFG Service Desk. We now have ONE HUNDRED 5-star Google reviews for MFG, which is fantastic!...
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Service Desk Tag
4th February 2021
January 2021: Service Desk Update
We had another strong month in January with our first response SLA remaining the same as the previous three month and from our ticket surveys, customer happiness remains at 100% for the second month running. So again, thanks to the Service Desk Team for all their continued hard work....
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21st January 2021
December 2020: Service Desk Update
Another strong month in December with our first response SLA remaining the same as November but amazing to see our customer happiness raising to 100% which is a great improvement from 98.41% in November....
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4th December 2020
November 2020: An update from the Service Desk at MFG
Time for a Service Desk KPI review for November, where we’ve seen another month-on-month increase on the ticket count...
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5th November 2020
October 2020: An update from the Service Desk at MFG
For the second month in a row, the customer happiness factor stood at 100%. Another great month, so thanks to the Service Desk team for all their continued hard work throughout October....
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2nd October 2020
September 2020: An update from the Service Desk at MFG
Time for a service desk KPI review for September. The tickets resolved count stood at 916 tickets and 64.95% of them were resolved in less than one hour. Month-on-month that was more tickets resolved and faster!...
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3rd September 2020
August 2020: An update from the Service Desk at MFG
It almost feels as if things are beginning to return to normal (I hope I haven’t spoken too soon)....
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7th August 2020
July 2020: An update from the Service Desk at MFG
The service desk team have been back at full strength for well over a month and we’re (responsibly) resuming on-site visits. ...
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25th June 2020
June 2020: An update from the Service Desk at MFG
Here's another monthly update from the MFG Service Desk. I’m sure everyone is very excited for the eased lockdown measures from 4th July!...
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29th May 2020
May 2020: An update from the Service Desk at MFG
Here’s another monthly update from the MFG Service Desk. Despite 2020 being the strangest year we’re ever likely to experience; it does seem to be flying by as we rapidly approach June....
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