How to work with MFG

Moving IT service providers doesn’t need to be complicated. We make the transition simple and seamless for new clients

We work hard to make our customers lives easier

At MFG, our mission is to inspire our customers in making the best use of technology in their business. Our goal is to offer the best service tailored to their business needs.
Our pre-onboarding process is designed to gather the relevant information we need, to ensure a smooth transition and guarantee a quality IT Support service for years to come.

Introduction and Fact Finding

(Time: 15 Minutes)

Audit of Your Systems

(Time: Typically 2/3 Hours)

Discuss Results with Account Manager

(Time: 20 Minutes)

Support Quotes Provided

(As soon as 2 days after follow-up call)

Agreement Signed - Onboarding

Leave us to take care of the onboarding

Looking for a fresh perspective on your IT?

We make things simple for you…

Introduction and Fact Finding

(Time: 15 minutes)

We’ll start with an introductory call with an Account Manager. Sit down, grab a coffee and tell us about your organisation, your requirements and your current business challenges.

Audit of Your Systems

(Time: Typically 2/3 Hours)

After the initial meeting, MFG will complete and deliver a FREE technology/security audit of your systems.

A Senior Project Engineer will visit you on-site to audit your existing network and infrastructure; to build an understanding of your requirements and identify areas of improvement.

This process usually takes 2/3 hours – or anything up to one day depending on the size of your organisation and the number end-points and users you have.

Follow up call with Account Manager

(Time: 20 Minutes)

With the results and finding of our system audit, we’ll arrange another call where your organisation has the chance to review the findings of the audit with an Account Manager before we customise your IT Support package.

Support Quotes Provided

(Time: Within 2 working days)

We will provide you with a completely transparent and easy-to-understand quotation covering your IT Support services and complementary services.

We provide unified billing across all services with extremely competitive pricing.

Agreement Signed – Onboarding

With the quotation accepted and the service agreement signed, we can now start the onboarding process.

You will be handed over to our Projects Team to handle the migration of your systems and services to MFG. Meanwhile, your Account Manager will liaise with your site’s primary contact to ensure your organisation gets the most out of your IT Support contract.

Just like the start of any good relationship, we want you to get to know us. All your staff will receive a welcome email to help them know ‘what’s what’ and ‘who’s who’ at MFG, including how to log tickets, ticket types and a little more about us. Your staff will also receive a free coffee cup, just to say “welcome onboard”.

Is it time to get a fresh perspective on your IT?

IT has moved into a very different place than it used to be, and the modern-day business demands more from its IT company than ever before. The more ‘traditional’ service providers may no longer be a good fit for clients who are seeking a more proactive role from their IT provider. For many businesses, the move to a new Managed Service Provider isn’t just about the up-to-date technology or reduction in cost; it also presents a chance for them to develop an improved business infrastructure and solutions to better serve their customers, enabling them to keep ahead of the competition.

How MFG Can Support You

Outsourced IT Support Services for SMEs

Employ us as your forward-thinking IT partner. Our team becomes your team and provides a fully customised experience to help you achieve your business goals.

Learn more

Complementing your IT Department

Our complementary IT Support services helps enhance and support your existing team, adding technical expertise and change consultancy whenever you need it.

Learn more
An IT Partner you can Trust

As Microsoft Silver Competency partner, a Dell preferred supplier, a VMWare partner, an ESET partner and a Managed Encryption partner, it means we’re a provider who has invested time in training our staff in these services and technologies.

Let's get started!
MFG Christmas Party 2019

People & Culture – The MFG Way

Here at MFG, we believe there is no other IT company that offers the level of service that we provide to clients – on top of that, we’ve created an awesome lifestyle for our staff to reward the people who make MFG so great. Working at MFG means being part of a proud family and a thriving culture.

MFG Company Culture

Here's what some of our customers say...

"A great company with a positive attitude!"

I have used MFG for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needing something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!

Tim Terry

Managing Director, Superstars

"Always go above and beyond"

I highly recommend MFG. They are professional, knowledgeable and always go above and beyond to help.

Emma Ruttle

Office Manager, Ellis Knight

"You always get a friendly warm attitude"

Been using MFG for over 10 years which is always a good sign, the team are responsive to your needs particularly the people on the support desk no matter how big or small the problem - you always get a friendly warm attitude.

Jim Roberts

Marketing Manager, Beaverswood

"They go above & beyond"

MFG are supportive and reliable; they go above & beyond to understand what we need and to find the best solution for our needs.

Kate Firth

Launchpad Reading

"Forward-thinking"

Jones Robinson have used MFG for many years and have developed a great relationship with them. They're very patient with our many requests, professional at all times and proactive. Forward-thinking and always looking to improve their processes - would highly recommend!

Jo Woolley

Operations & Marketing Manager, Jones Robinson

Our Service Desk KPIs
Here's how we performed in April 2020
993
Number of Tickets Resolved
99.9%
SLAs Met

As a Percentage

59.2%
Tickets Resolved in Under 1Hr

As a Percentage

100%
5-Star Google Reviews

As a Percentage

Find out how MFG can help you!

Learn how MFG can help your business become more efficient, secure and more Cyber aware with our industry leading technology and IT support. Let’s start with a FREE technology and security audit of your systems.

Request a Call Back