At MFG, our mission is to inspire our customers in making the best use of technology in their business. Our goal is to offer the best service tailored to their business needs.
Our pre-onboarding process is designed to gather the relevant information we need, to ensure a smooth transition and guarantee a high quality IT Support service for years to come.
(Time: 15 Minutes)
(Time: Typically 2/3 Hours)
(Time: 20 Minutes)
(As soon as 2 days after follow-up call)
Leave us to take care of the onboarding
(Time: 15 minutes)
We’ll start with an introductory call with an Account Manager. Sit down, grab a coffee and tell us about your organisation, your requirements and your current business challenges.
(Time: Typically 2/3 Hours)
After the initial meeting, MFG will complete and deliver a FREE technology/security audit of your systems.
A Senior Project Engineer will visit you on-site to audit your existing network and infrastructure; to build an understanding of your requirements and identify areas of improvement.
This process usually takes 2/3 hours – or anything up to one day depending on the size of your organisation and the number end-points and users you have.
(Time: 20 Minutes)
With the results and finding of our system audit, we’ll arrange another call where your organisation has the chance to review the findings of the audit with an Account Manager before we customise your IT Support package.
(Time: Within 2 working days)
We will provide you with a completely transparent and easy-to-understand quotation covering your IT Support services and complementary services.
We provide unified billing across all services with extremely competitive pricing.
With the quotation accepted and the service agreement signed, we can now start the onboarding process.
You will be handed over to our Projects Team to handle the migration of your systems and services to MFG. Meanwhile, your Account Manager will liaise with your site’s primary contact to ensure your organisation gets the most out of your IT Support contract.
Just like the start of any good relationship, we want you to get to know us. All your staff will receive a welcome email to help them know ‘what’s what’ and ‘who’s who’ at MFG, including how to log tickets, ticket types and a little more about us. Your staff will also receive a free coffee cup, just to say “welcome onboard”.
IT has moved into a very different place than it used to be, and the modern-day business demands more from its IT company than ever before. The more ‘traditional’ service providers may no longer be a good fit for clients who are seeking a more proactive role from their IT provider. For many businesses, the move to a new Managed Service Provider isn’t just about the up-to-date technology or reduction in cost; it also presents a chance for them to develop an improved business infrastructure and solutions to better serve their customers, enabling them to keep ahead of the competition.
Employ us as your forward-thinking IT partner. Our team becomes your team and provides a fully customised experience to help you achieve your business goals.
As Microsoft Silver Competency partner, a Dell preferred supplier, a VMWare partner, an ESET partner and a Managed Encryption partner, it means we’re a provider who has invested time in training our staff in these services and technologies.
Here at MFG, we believe there is no other IT company that offers the level of service that we provide to clients – on top of that, we’ve created an awesome lifestyle for our staff to reward the people who make MFG so great. Working at MFG means being part of a proud family and a thriving culture.
"A great company with a positive attitude!"
I have used MFG for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needing something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!
"Always go above and beyond"
I highly recommend MFG. They are professional, knowledgeable and always go above and beyond to help.
"You always get a friendly warm attitude"
Been using MFG for over 10 years which is always a good sign, the team are responsive to your needs particularly the people on the support desk no matter how big or small the problem - you always get a friendly warm attitude.
"They go above & beyond"
MFG are supportive and reliable; they go above & beyond to understand what we need and to find the best solution for our needs.
Jones Robinson have used MFG for many years and have developed a great relationship with them. They're very patient with our many requests, professional at all times and proactive. Forward-thinking and always looking to improve their processes - would highly recommend!
Learn how MFG can help your business become more efficient, secure and more cyber aware with our industry leading technology and IT support. Let’s start with a FREE technology and security audit of your systems.